Report on HSBC Experience Essay Example | Topics and Well Written Essays - 2000 words

Report on HSBC Experience - Essay Example This position came with the role of ensuring the clients served are fully satisfied in their queries. None of the clients was to have unanswered questions upon visiting the desk occupied. As a result, one of the things needed to in order to perform effectively the role was ensuring that information was on the fingertips. The job’s tasks included helping the clients fill loan forms, opening accounts, offering professional advice as well as guiding the clients through the online transactions. The duties that came with this job included serving clients, selling company products, responding to customers’ phone queries. Besides serving clients at the customer care desk, the position entailed promoting the products by working with a group of salespeople every one weekend per month. Other weekends’ duties involved compiling the sales reports and customer’s comments. Every day there would be a meeting where each officer was expected to give their experiences in th eir respective roles. These duties needed the highest portrayal of professionalism since many of the clients came from high social classes. The duties and tasks demanded discretion and high level of ethics observation because one had to look at the client’s account. The description detailing how the duties were undertaken includes that loan forms had to be filled only by the client but under the direction of the officer. The opening of the account-required the client to fill the blank spaces but confirmed and approved by the officer.